Refund policy
Returns & Exchanges
We understand that sometimes your order isn't quite right — and that's okay. At Bella Shapewear, we've made returns simple and stress free. Eligible items can be returned for an exchange or store credit in the form of a Bella Shapewear gift card.
- Return window: 30 days from delivery
- Return options: Exchange or store credit
- Refunds: Not offered at this time
To start a return, email us at support@bellashapewear.com with your order number and the item(s) you'd like to return.
How to Return an Item
Email support@bellashapewear.com with your order number and the item(s) you wish to return. Once we confirm your return, place the item securely in its original packaging with the return form provided.
Before shipping, take a clear photo of all items inside the package at your chosen shipping facility. This helps us verify that everything is accounted for and process your exchange or credit efficiently. Returns without photo verification may be delayed or may result in partial credit if items are missing.
Then mail your return to the address provided in your confirmation. You are responsible for all return shipping charges. We recommend using a trackable shipping method or purchasing shipping insurance, as we are not liable for lost or damaged returns.
Processing Time
Once your return is received and inspected at our warehouse, your exchange or store credit will be issued within 7–10 business days, depending on your bank's processing times. We will notify you by email once your return has been processed.
Store credit is issued as a Bella Shapewear gift card via email. It never expires and can be used on any future order.
Return Conditions
To qualify for an exchange or store credit, all items must be:
- New condition — unworn, unwashed, and free of stains, pet hair, or scent.
- In original packaging, with all tags and hygienic liners (if applicable) attached.
- Free of damage or signs of wear, unless the item arrived damaged.
Items returned in non-sellable condition will not qualify for an exchange or store credit.
Non-Returnable Items
We do not accept returns on final sale items.
Damaged or Defective Items
We take great pride in delivering high-quality products. In the rare event that your item arrives damaged or defective, please inspect your order as soon as it arrives and take clear photos or videos of the damaged item(s) and the packaging, capturing any rips, tears, or other imperfections.
Email your photos or videos to support@bellashapewear.com within 7 days of receiving your order. If the damage is confirmed to have occurred during shipping or as a result of our error, we will offer a replacement or store credit. If the damage is due to mishandling or improper care by the customer, the item will not be eligible for return or exchange.
Thank you for your understanding. Our goal is to ensure you are completely satisfied with your purchase.